Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase, but if for any reason you are not completely satisfied, you can return it to us. Please see below for more information on our return policy.
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
If you place an order electronically through the website you are using, you will be deemed to have accepted the preliminary information form and distance selling contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Selling Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws in force regarding the sale and delivery of the product they have purchased.
Shipping costs, which are the shipment expenses of the product, will be paid by the buyers.
Each product purchased will be delivered to the person and/or organization at the address provided by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any documents such as warranty certificates and user manuals.
In the event that it becomes impossible to sell the purchased product, the seller must inform the buyer in writing of this situation within 3 days of learning about it. The total amount must also be refunded to the buyer within 14 days.
NON-PAYMENT OF THE PURCHASED PRODUCT PRICE:
- If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product will end.
UNAUTHORIZED USE OF CREDIT CARD FOR SHOPPING:
- If it is determined that the payment made by the buyer’s credit card for the product sold was used by unauthorized persons unfairly and the product sold price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product within 3 days, with the shipping cost belonging to the SELLER.
- If force majeure events occur that the Seller could not foresee and the product cannot be delivered within the specified time, the situation is notified to the Buyer. The Buyer can request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the Buyer cancels the order and has made the payment in cash, the amount will be refunded to them in cash within 14 days from the date of cancellation. If the Buyer has made the payment by credit card and cancels the order, the product price will be refunded to the bank within 14 days from the cancellation, but it is possible for the bank to transfer it to the Buyer’s account within 2-3 weeks.
OBLIGATION TO INSPECT THE PRODUCT BY THE BUYER:
- The Buyer will examine the goods/services subject to the contract before receiving them, and will not receive damaged or defective goods/services such as dented, broken, torn packaging, etc. from the shipping company. The received goods/services will be deemed undamaged and intact. AFTER DELIVERY, the Buyer is obliged to keep the goods/services carefully. If the right of withdrawal is to be used, the goods/services should not be used. The product should be returned with the invoice.
RIGHT OF WITHDRAWAL:
- The Buyer may exercise their right of withdrawal from the contract by rejecting the product without any legal or criminal liability and without showing any reason, provided that they inform the SELLER through the contact information below within 14 (fourteen) days from the delivery date to themselves or to the person/organization they have shown. The shipping fee belongs to the buyer.
CONTACT INFORMATION TO BE USED TO NOTIFY THE SELLER OF THE RIGHT OF WITHDRAWAL:
COMPANY NAME/TITLE:
Hakan Çebi
ADDRESS:
SOĞUKSU MAH. ÖZBAK SK. C BLOK NO: 4 C İÇ KAPI NO: 13
ORTAHİSAR/ TRABZON
EMAIL:
PHONE:
Phone:
PERIOD OF WITHDRAWAL RIGHT:
If the item purchased is a service, the 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts that have started with the consumer’s approval before the withdrawal period expires. The notification regarding the right of withdrawal has been presented to the Buyer in Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the Withdrawal conditions.
The expenses incurred due to the exercise of the right of withdrawal are borne by the SELLER.
To exercise the right of withdrawal, it is necessary to notify the SELLER in writing or by the method indicated by the SELLER within the 14-day period by registered mail, fax, email or the method specified by the SELLER, and the product must not have been used within the framework of the “Products for which the Right of Withdrawal Cannot Be Used” provisions in this agreement.
The Use of Right of Withdrawal:
16.3. The invoice of the product delivered to the person or the BUYER must be sent along with the returned product. If the invoice of the product to be returned is corporate, the return must be made with the return invoice issued by the company. Order returns issued for corporations cannot be completed without an RETURN INVOICE.
- The return form and the box, packaging, and standard accessories of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total price and the documents that put the BUYER under debt within 10 days from the date of receipt of the withdrawal notice and to take back the product within 20 days. The shipping cost is borne by the buyer.
If there is a decrease in the value of the goods due to a reason arising from the BUYER’s fault or if it becomes impossible to return the goods, the BUYER is obliged to compensate for the damages of the SELLER in proportion to their fault. However, the BUYER is not responsible for any changes or damages that occur due to the proper use of the product within the right of withdrawal period.
If the campaign limit amount is below the amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
“PRODUCTS THAT CANNOT BE RETURNED USING THE RIGHT OF WITHDRAWAL:
Goods that are prepared according to the consumer’s explicit requests or personal needs, such as underwear bottoms, swimsuit bottoms, makeup products, disposable products, perishable or likely to expire goods, products that are not suitable for return due to health and hygiene reasons once their packaging is opened by the consumer, products that have been mixed with other products after delivery and cannot be separated due to their nature, except for goods provided under a subscription agreement, goods related to periodical publications such as newspapers and magazines, intangible goods that are instantly provided in electronic form or delivered to the consumer instantly, including audio or video recordings, books, digital content, software programs, data storage and recording devices, computer consumables, and packaging that has been opened by the consumer, cannot be returned according to the Regulation. In addition, according to the Regulation, the right of withdrawal cannot be exercised for services that have already started with the consumer’s approval before the end of the withdrawal period.”
Cosmetics and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and stationery supplies (toner, cartridge, ribbon, etc.) can be returned only if their packaging is unopened, untested, undamaged, and unused.
In accordance with the Distance Selling Regulation, the following products are not eligible for the right of withdrawal:
- -Contracts related to goods that are prepared in accordance with the consumer’s specifications or clearly personalized.
- -Contracts related to the delivery of perishable or expired goods.
- –The return of digitally prepared and delivered software and IT solutions will not be accepted after the delivery has been made.
- -Contracts related to the delivery of goods that have been unsealed after delivery and are not suitable for return due to health or hygiene reasons.
- -Contracts related to goods that are mixed with other products after delivery and cannot be separated due to their nature.
- -Contracts related to books, digital content, and computer consumables presented in physical form that have been unsealed after delivery.
- -Contracts related to services that are to be provided on a specific date or within a specific period, such as accommodation, transportation of goods, car rental, food and beverage -supply, and leisure or entertainment activities.
- -Contracts related to instantaneously provided electronic services or intangible goods delivered to the consumer instantly.
DEFAULT AND LEGAL CONSEQUENCES
- If the BUYER defaults on payment when making payments with a credit card, the BUYER acknowledges, declares, and undertakes to pay interest to the card issuer bank and be responsible to the bank in accordance with the credit card agreement between the BUYER and the bank. In this case, the relevant bank may take legal action, request expenses and attorney’s fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER acknowledges that they will pay for any damages incurred by the SELLER due to the delay in the performance of the debt.
If you have any questions regarding our return policy, please contact us at:
Legal Name: Hakan Çebi
Business Address: SOĞUKSU MAH. ÖZBAK SK. C BLOK NO: 4 C İÇ KAPI NO: 13
ORTAHİSAR/ TRABZON
Phone: +31 6 87341413
